FAQ
Got a Question? We've Got the Answer!
Do you offer free shipping?
Yes, we offer free shipping on all orders. We believe in making your shopping experience as convenient and affordable as possible.
What forms of payment are accepted?
We accept payments via VISA, Mastercard, American Express, Apple Pay.
How do I know if my payment has been received?
Upon completion, you'll receive an automated email confirming your order.
Please retain this email for future reference until you receive your package.
If, for any reason, the confirmation email doesn't appear in your inbox, please check your spam or junk folder. If you still cannot find it, kindly contact our support team at contact@ranelo.shop, and we'll swiftly resolve the issue for you.
Can I change my billing or shipping information?
Please get in touch with us at contact@ranelo.shop for any updates as soon as possible. We can update the shipping information as long as the order has not been shipped yet.
If I would like to make a gift purchase. Can you send my purchase to a different address?
Yes, we can send your order to a different address.
How can I track my shipment?
Once your order is shipped, you should receive a shipment confirmation number within 24-48 hours via email, allowing you to track your package. You can use our tracking page to monitor the status of your order.
How long does it take for orders to be processed before shipping?
All orders undergo processing within 1–2 business days. Please note that processing doesn't occur on weekends or holidays.
What are your shipping rates and estimated delivery times?
Presently, we offer standard free shipping with an estimated delivery window of 4–6 business days for all orders.
For more shipping information, please refer to our shipping policy.
What is your return policy?
We want you to be completely satisfied with your purchase, which is why we offer hassle-free returns within 30 days of receiving your order. For more information, see our Returns & Exchanges page.
How can I get in touch with Ranelo for support?
Don't hesitate to contact our customer support team for any queries or assistance. You can reach us via email at contact@ranelo.shop or by using the Contact page on our website.